Refund & Rescheduling Policy

 

Player Policy

Refunds: ALL purchases are final and nonrefundable. No exceptions. 

Rescheduling: Players may reschedule their escape room experience up until twelve hours before their scheduled time. This excludes all private parties. Rescheduling can be done through our online booking system or via email Play@BKescape.com.

Any player who does not arrive on time will still be allowed to play, but their game time will be shortened as to not interfere with other game times.

Any player who is a “no-show” or does not reschedule within designated time, will forfeit their ticket and will not be able to reschedule. 

 

All players under the age of 18 must have a signed waiver by a parent or guardian and be accompanied by an adult player during their escape experience.

All persons in the room must be paying players, this includes children of any age, adult chaperones, and/or spectators.

Due to the nature of escape rooms being geared toward adults, if any player is under 14 years of age, you must reserve the entire room for a private game. If you have any questions about this policy, please email us.

Waiver & Release

ACCIDENT WAIVER AND RELEASE OF LIABILITY FORM

BY PURCHASING A TICKET OR ENTERING ANY OF OUR ESCAPE ROOM LOCATIONS, YOU AGREE AND ARE BOUND TO THE FOLLOWING:

I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING IN ANY/ALL ACTIVITIES ASSOCIATED WITH THIS ESCAPE THE ROOM EVENT given by Black Key Escape Rooms LLC, referred to as the Company, of 24 South Prince street, Millersville, PA, 17551, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.

I certify that I understand this activity has potential risks including but not limited to: 

1) Use of simple tools;

2) Potentially moving or lifting objects of not more than fifty pounds;

3) Mental stress and anxiety;

4) Being in an enclosed space with up to fifteen other persons;

5) Possibility of failure to escape the room in the allotted time.

I have no physical or mental illness that precludes my participation in a safe manner for myself or others. I am not under the influence of drugs or alcohol which impairs my ability to maintain my safety awareness or endangers others.

I acknowledge that this Accident Waiver of Release of Liability Form will be used by the organizers of the activity in which I may participate, and that it will govern my actions and responsibilities at said activity. I agree that all staff or authorized agents may, in their sole discretion, determine it is unsafe for myself or others for my participation to continue and remove me from the premises by any lawful means.

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:

(A) I WAIVE, RELEASE, AND DISCHARGE, from any and all liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me, whether caused by the fault of myself, my family, the Company, or other third parties THE FOLLOWING ENTITIES OR PERSONS: The members, directors, officers, employees, volunteers, representatives, affiliates, fundraiser initiatives/donors/beneficiaries including but not limited to: Play It Forward, Escape for Education, Puzzles for Paws, and agents of any and all entities authorizing this activity (the Releasees);
(B) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in the above paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of Releasees or otherwise;
(C) INDEMNIFY AND DEFEND the entities or persons mentioned in this paragraph against all claims, causes of action, damages, judgements, costs or expenses, including attorney fees and other litigation costs, which may in any way arise from my or family’s use of or presence upon the facilities of the Company;
(D) OBSERVE AND OBEY posted rules and warnings, and further agree to follow any oral instructions or directions given by the entities or persons mentioned above in this paragraph;
(E) I AGREE TO PAY FOR ALL DAMAGES to the facilities of the entities or persons mentioned above in this paragraph caused by any negligent, reckless, or willful actions by me or my family;
(F) I AGREE THAT I WILL USE GOOD BEHAVIOR and judgement while participating in this activity and if I am requested to reschedule by the entities or persons mentioned above in this paragraph, I will comply.
(G) I AGREE AND UNDERSTAND ALL purchases are final and nonrefundable. No exceptions.

I acknowledge that the members, directors, officers, employees, volunteers, representatives, and agents of any authorizing entity are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.

I hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during this activity.

I understand while participating in this activity, I may be photographed. I agree to allow my photo, video, film likeness, and or voice including electronic images or pictures to be used for any legitimate purpose this authorizing entity decides, and assigns. Such uses may include by are not limited to posting on social media. This permission will remain in force and shall continue forever unless I revoke my permission in writing. I hereby waive the right to any payment for signing this release and waive the right to receive any payment from the Company.

I acknowledge that during the course of my experience in the facilities of the Company I will learn certain information that must be maintained confidential in order to ensure the continued success of the Company and its operations. I further acknowledge that my disclosure of any such information to third parties and or the public, including through digital mediums and social media would result in irreparable harm to the Company. Based thereon, I agree that any and all information I may obtain concerning the operation of the Company must be maintained confidentially and I expressly agree that I will not disclose or cause to be disclosed such confidential or proprietary information to third parties or the public, including through the use of social media or other digital outlets.

This Accident Waiver and Release of Liability shall be governed and interpreted in accordance with the laws of the State of Pennsylvania. Any action, proceeding or litigation concerning my participation in this activity may only be brought in Lancaster County, Pennsylvania, and I hereby agree that the courts of Lancaster County, Pennsylvania, shall have exclusive jurisdiction over me and the subject matter of any such proceeding. I further agree that any and all disputes or controversies arising under or relating to this Accident Waiver and Release of Liability or any of its terms, any effort of any party to enforce, interpret, construe, rescind, terminate or annul this Accident Waiver and Release of Liability, or any provision thereof, and any and all disputes or controversies arising under or related to my participating in this event shall be resolved by binding arbitration in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association. The parties may agree to an arbitrator. If the parties are unable to agree upon a mutually acceptable arbitrator, the case shall be processed through and handled by the American Arbitration Association for resolution. I agree that the arbitrator’s ruling, or arbitrators’ ruling, as applicable, in the arbitration shall be final and binding and not subject to appeal or challenge.

The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

I CERTIFY THAT I HAVE READ THIS DOCUMENT AND I FULLY UNDERSTAND ITS CONTENT. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND I SIGN IT OF MY OWN FREE WILL.

BY CONTINUING, YOU CERTIFY THAT YOU HAVE READ THIS DOCUMENT AND FULLY UNDERSTAND ITS CONTENT. ADDITIONALLY, YOU AWARE THAT THIS IS A RELEASE OF LIABILITY AND A BINDING CONTRACT.

IF YOU DO NOT AGREE OR WISH TO BE BOUND BY THIS CONTRACT, SIMPLY TO NOT PURCHASE A TICKET OR ENTER ANY BLACK KEY ESCAPE ROOMS, LLC LOCATIONS OR FACILITIES.  


Privacy Policy

Privacy Notice

Effective Date:  November 1, 2017

This privacy notice discloses the privacy practices for Black Key Escape Rooms, LLC and our website; http://www.BlackKeyEscapeRooms.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

 

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at Play@BKescape.com